FAQ
Whether you’re a homeowner, contractor, builder, designer, or dealer, having the right information before placing a cabinet order is important. Below, you’ll find answers to some of the most common questions about our kitchen cabinets, bathroom vanities, ordering process, measuring, shipping, pricing, and warranty.
If you don’t see the information you’re looking for, our team is happy to help. Contact us with your questions or to request a free design and quote for your project.
Ordering
Q: How can I place an order for cabinets?
A: You can browse our cabinet collections online or contact our team for assistance with your project. We can help you select the appropriate cabinets and provide a quote based on your needs.
Q:Can I get help planning my cabinet order?
A: Yes. Our team can help with cabinet selections, layouts, measurements, and project questions before you place your order.
Q: Can I change my order after it has been placed?
A: Order changes may depend on the status of your order. Please contact us as soon as possible if you need to make a change.
Q: Do you sell cabinets to homeowners, contractors, and designers?
A: Yes. We work with homeowners, contractors, designers, builders, and dealers
Products
Q: What types of cabinets do you offer?
A: We offer kitchen cabinets, bathroom vanities, and other cabinetry solutions in a variety of styles, colors, sizes, and configurations.
Q: What cabinet styles and colors are available?
A: Our collections include several styles and finish options. Availability may vary by collection and product.
Q: Are your cabinets made with solid wood?
A: Our cabinets are made using quality materials selected for durability and everyday use. Specific construction details can vary by cabinet collection.
Q: Do you offer countertops and other products?
A: Yes. We offer countertops and additional products to help complete kitchen and bathroom projects.
Measuring
Q: Do I need to measure my space before ordering?
A: Yes. Accurate measurements are important when planning a cabinet order. Measurements should include wall lengths, ceiling height, doors, windows, appliances, plumbing, and other obstacles that may affect the layout
Q: Can someone help me with cabinet measurements?
A: Our team can provide guidance on the information needed for your cabinet project. For complex projects, professional measurements may be recommended.
Q: What information should I provide when requesting a quote?
A: Please provide your room measurements, layout or floor plan if available, preferred cabinet style, finish, and any specific design requirements.
Q: What happens if my measurements are incorrect?
A: Customers are responsible for confirming measurements before an order is finalized. Please double-check all measurements and project details before placing your order.
Shipping
Q: Do you offer shipping for cabinet orders?
A: Shipping options may be available depending on your location and order. Contact us to discuss shipping options for your project.
Q: How will my cabinets be shipped?
A: Cabinets are carefully prepared for transportation. Shipping and handling arrangements may vary depending on the order and delivery location.
Q: Do you offer local delivery or pickup?
A: Local delivery and pickup options may be available. Please contact us for current options and availability.
Q: What should I do when my order arrives?
A: Inspect your cabinets and packaging carefully upon delivery. If you notice visible damage or missing items, document the issue and contact us as soon as possible.
Pricing
Q: How much do your cabinets cost?
A: Cabinet pricing depends on the collection, style, size, configuration, finish, and other options selected. Contact us for a quote based on your project.
Q: Do you offer wholesale or dealer pricing?
A: Yes. We offer dealer programs and wholesale options for qualified contractors, builders, designers, and other trade professionals.
Q: Can I request a free quote?
A: Yes. You can contact our team to request a free design and quote for your project.
Q: Does the cabinet price include installation?
A: Installation availability and pricing may vary. Please contact us to confirm what is included with your order.
Warranty
Q: Do your cabinets come with a warranty?
A: Yes. Our products include warranty coverage subject to the applicable warranty terms and conditions.
Q: What does the cabinet warranty cover?
A: Warranty coverage depends on the product and applicable warranty terms. Please review the warranty information for details about covered products, materials, and conditions.
Q: How do I make a warranty claim?
A: If you believe there is a warranty issue with your product, contact us with your order information and details about the issue. Our team will review the request and provide the appropriate next steps.
Q: Does the warranty cover installation or labor?
A: Warranty coverage for installation, labor, or related costs depends on the applicable warranty terms. Please contact us if you have questions about a specific situation.